Refund policy

🔄 Return & Exchange Policy

We want you to love your ARCHI piece.
If you receive a product that is damaged or defective, we’ll cover the return shipping cost and offer a replacement or full refund.

For returns due to personal reasons (such as a change of mind), return shipping is at the customer’s expense.
Items must be returned in their original, unused condition within 30 days of delivery, with tags and original packaging.

We offer free worldwide shipping on ALL orders over USD $200. For orders below this amount, shipping costs are calculated at checkout based on your location.

To request a return, contact us at info@archi-times.com. If your return is approved, we will provide a return label and instructions on how and where to send your package. Items sent back without approval will not be accepted.

Please inspect your order upon arrival and reach out immediately if there is any damage, defect, or if you received the wrong item—we’re here to make it right.

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💰 Refunds

We’ll notify you once we’ve received and inspected your return, and confirm whether your refund is approved.
If approved, a refund will be processed to your original payment method within 30 business days.
Please allow additional time for your bank or card issuer to complete the transaction on their end.

If more than 15 business days have passed since your refund was approved, please contact us at info@archi-times.com.

Refund address:  3F., No. 72, Cheng Kung Road, Sec. 1,
Nankang, Taipei 115, Taiwan, ROC