Shipping policy

🚚 Order to Delivery Process｜ARCHI International Shipping Info

🧾 STEP 1｜Product Preparation (3–6 business days after order)

Once your order is confirmed (payment completed), we will place the order with our manufacturer on the next business day.
→ After arrival, each product is carefully inspected, packed, and prepared for shipping.

✈️ STEP 2｜Shipping from Overseas to Your Country (Approximately 7–14 business days)

Your order will be shipped from our international logistics center and pass through customs clearance to your country.

At this stage, we will send you a tracking number via email, allowing you to monitor the shipment in real time.
→ Once the item arrives in your country, it will go through customs again and be delivered to a local warehouse.

📦 STEP 3｜Domestic Delivery by Local Carrier (Approximately 10–21 business days)

⏰ Please note: The timeline above is a general estimate.

Delivery may be delayed due to:

  • Product exchanges during inspection

  • International shipping or customs delays

  • Weekends, holidays, or high-volume seasons

  • Made-to-order production times

Important Notes:
We do not process or ship orders on Saturdays, Sundays, or national holidays.
Actual shipping times may vary depending on product availability and production schedule.
Thank you for your understanding and patience!

📦 How do I check my tracking number?

Once your order has been prepared and shipped, we will send a tracking number to your registered email address, allowing you to check the delivery status at any time.

🚀 When will my order be shipped?

Your order will be shipped after processing at our warehouse.
Processing time may vary:

  • Depending on the product design and availability, it usually takes 3–10 business days.

  • Most of our products are made to order to ensure the highest quality.
    (Some items may be in stock and ship faster.)

❗My order status says “Delivered” but I haven’t received it.

Please contact us immediately: 📧 info@archi-times.com
We will assist you in checking the delivery status.

💰 Do I need to pay customs duties or taxes?

Customs duties vary by country. If any duties or taxes are applied upon import, the recipient is responsible for payment.
We recommend checking your local customs regulations before ordering.

📦 Delivery Failed / Returned / Abandoned Packages

If your package cannot be successfully delivered and is returned due to any of the following reasons:

  • Incorrect shipping address or phone number

  • Recipient unavailable at the time of delivery

  • Package not collected within the holding period

  • Refusal to accept the package

It will be returned to Archi at the customer's expense.
Return shipping fees and any customs or handling charges will be deducted from your refund.

※ If your package is held at customs, it will be kept for a maximum of 30 days.
If not claimed within this period, the package will be discarded, and you will forfeit any right to a refund or exchange.

Need help? Contact us anytime: 📧 info@archi-times.com